VL
Veronica L

1 reviews | Active since Mar 2014

07 Nov 2016, 00:22

Sky Bundle Airtime ******s

<p>Sky bundle Airtime has once again disappeared after one two minute phone call. Nombulelo and supervisor Connie both of no assistance and could go for a course on customer service and friendliness. data also being depleted at the rate of knots. normally use between 3 and 4 gig per month but have already gone through 6 gig since 25 October???? Lastly, your "false advertising" sms messages are still being sent to me despite you having undertaken to stop at the end of September already. please get your act together mtn. I've been a satisfied client for 20 years but it seems as though your service started going down about three months ago!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Nov 2016, 09:51
Official

Good Day ,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records a query has already being escalated to the Network department for investigations. Feedback is yet to be received on this escalation.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

Best regards,