1 reviews | Active since May 2012
Skelems
I have a contract with MTN for a phone and tablet, after obtaining both i asked if there was a way i can cap my data and minutes usage. The agent then told me to dial *141*5# on both my devices and set the limit to R0.00 i Did that and they still billed me extra. The funniest thing is that they are billing me extra on my tablet and the data is always off unless i need to use it. there is no way i could use 1gig data plus have additional R500 charges on that device, My phone MAYBE not this tablet. MTN has become sooo ****ty and inconsistant that they also cut my line every month and i have to call and get my line reactivated and i pay you all the time. I cannot deal with this ****ed up service. i pay you and you still give this kind of service. Im at a point where Im willing to give back your phones and you can cancel this contract. You deserve to be posted on a billboard so the whole of SA knows what **** you are.
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that a usage limit was never requested for the cell-phone number ending with 2672. The additional usage that was generated was validated and found to be valid as per validation reference REQ:***.
Your line was barred due to the maximum credit limit being exceeded. This will not occur going forward as there has been usage limits set on both numbers.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that a usage limit was never requested for the cell-phone number ending with 2672. The additional usage that was generated was validated and found to be valid as per validation reference REQ:***.
Your line was barred due to the maximum credit limit being exceeded. This will not occur going forward as there has been usage limits set on both numbers.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
