LG
Lungiswa G
1 reviews | Active since Mar 2018
24 Jul 2018, 09:35
SKELEM NETWORK
On the 13/7/18 round about 9pm my young brother checked my data i had 1.10gig on my phone. I slept woke up midnight about 2:45am 14/7/18 when i checked my data i had like 1.03gig which i didnt mind but what bothered me was i did not receive my free airtime as i get billed on the 14 of every month meaning that i will get my free SMS free minutes and data than. I than slept again and whem i woke up to check if i received what i should receive from mtn as i am on contract all my data was gone and i only had about 200 MB and some odds. I would like to get my 1.03GIG back as i have been waiting for too long for you to refund my data back cause yall are aware of this **** that you have been doing.
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MTN South Africa's replyOfficial
25 Jul 2018, 22:02Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the minutes/data and SMS will be allocated to the account on the 14th of every month, the account is not billed on the 14th.
We have sent the request to the back end support team to check if the 100 SMS, 100MB and 50 minutes are active on the network for you to receive this on the 14th of every month this is for cell number ***.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background.
We have allocated to you 1024GB to your sim card for cell *** please check the balance this reflect.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply25 Jul 2018, 22:02
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the minutes/data and SMS will be allocated to the account on the 14th of every month, the account is not billed on the 14th.
We have sent the request to the back end support team to check if the 100 SMS, 100MB and 50 minutes are active on the network for you to receive this on the 14th of every month this is for cell number ***.
The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background.
We have allocated to you 1024GB to your sim card for cell *** please check the balance this reflect.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,