1 reviews | Active since Aug 2014
Sitting without a phone for over a month now...
<p>4 weeks ago today my phone broke... I have battled for a while to get MTN to collect my phone and eventually went to the head office to speak to a guy named roberto who promised me he would personally see to it that my broken phone got picked up and nothing happened. The only way to get a response out of MTN was to post here on Hellopeter to which a guy named Thabelo responded saying they look forward to improving their customer service and that a manager would contact me directly to discuss the way forward. It is 1 week later and I have still not heard from a manager and I am getting furious!!!!!!!!!!!!! I eventually got some assistance after 4 people came to collect my phone... (Pathetic) But I am now trying to find out how long I need to wait to get a replacement.... WHERE IS THE CUSTOMER SERVICE FOR CRYING OUT LOUD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>
Thank you for your post.
I have sent a request to the insurance team to contact you urgently.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ: **********
Thank you for your post.
I have sent a request to the insurance team to contact you urgently.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ: **********
Thabelo, you are just as bad as MTN... On my previous complaint you didnt even bother to get back to me... I cant get hold of a single person from Insurance and a previous consultant I spoke to yesterday said I would be contacted today but nothing has happened and Im fed up.......
Thabelo, you are just as bad as MTN... On my previous complaint you didnt even bother to get back to me... I cant get hold of a single person from Insurance and a previous consultant I spoke to yesterday said I would be contacted today but nothing has happened and Im fed up.......