SIPHESILE NGCOBO - Poor service from MTN

I am currently in Oman and will be for a while. I activated international roaming on my MTN app and loaded 50 GIGS of data which will expire in a week. I tried to share the data but was unable to.

I was advised by SIPHESILE NGCOBO that I must load airtime to access it. I advised TWICE via email that this had been done yet the problem persisted. I asked for the problem to be escalated which again was not actioned by SIPHESILE NGCOBO

This agent does not even read emails properly it seems

He/She appears to be quite content that their customer is going to lose money while they sit around and do absolutely nothing!!

MTN please sort this out