US
Unathi S
1 reviews | Active since Jul 2015
27 Jul 2015, 13:10
SINEGUGU!!!
So I call your direct sales call centre and as I speak, does this Sinegugu individual not decide to just go quiet whilst I am speaking and thereafter drops the call.!!!!!Time and time again, you seem to prove what a whack company MTN is. I would like this Sinegugu person to be taken for coaching cause clearly she does not know her job nor s she interested in the perception she is giving MTN as a result of her attitude!!!!1
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MTN South Africa's replyOfficial
11 Aug 2015, 15:39Hello songcau,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Sinegugu. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Sinegugu. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply11 Aug 2015, 15:39
Official
Hello songcau,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Sinegugu. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Sinegugu. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***