1 reviews | Active since Aug 2011
since when a cell contract is exclusion?
<p>I took a contract with MTN at around May. But due to change of positon, now I travel a lot which resulted in astronomical phone bill; I therefore need to change the contract to unlimited calls and still retain my number. But after 2 calls to call-centre which affirmed me that I can transfer my contract to my wife's number and exit. I was blocked twice by 2 MTN outlets in Eastgate that not only I can't transfer, but I also can't cancel. If I cancel my contract, MTN will also cancel my number<br /><br />Question 1) since when I signed an exclusion contract which is regarded as ******** these days?<br />2) since when does MTN "ownes" my number?</p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you have an option to keep your number as a Prepaid number after cancellation of your MTN contract. All our consultants are well trained on the MTN products as well as on how to offer the very best of customer service. It is truly disappointing to hear that you were misinformed by the Call Centre staff and were made to believe that you could transfer your contract to your wife's number and still keep your number.
Please be assured that it is not our intention to displease you or give you an ******** contract.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you have an option to keep your number as a Prepaid number after cancellation of your MTN contract. All our consultants are well trained on the MTN products as well as on how to offer the very best of customer service. It is truly disappointing to hear that you were misinformed by the Call Centre staff and were made to believe that you could transfer your contract to your wife's number and still keep your number.
Please be assured that it is not our intention to displease you or give you an ******** contract.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you have an option to keep your number as a Prepaid number after cancellation of your MTN contract. All our consultants are well trained on the MTN products as well as on how to offer the very best of customer service. It is truly disappointing to hear that you were misinformed by the Call Centre staff and were made to believe that you could transfer your contract to your wife's number and still keep your number.
Please be assured that it is not our intention to displease you or give you an ******** contract.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you have an option to keep your number as a Prepaid number after cancellation of your MTN contract. All our consultants are well trained on the MTN products as well as on how to offer the very best of customer service. It is truly disappointing to hear that you were misinformed by the Call Centre staff and were made to believe that you could transfer your contract to your wife's number and still keep your number.
Please be assured that it is not our intention to displease you or give you an ******** contract.
Kind Regards,
Itumeleng
REQ:***
Best regards,
at least someone gives a clear answer. Thak you itumeleng
at least someone gives a clear answer. Thak you itumeleng