PD
Philiswa D
1 reviews | Active since Sept 2015
07 Oct 2015, 16:07
since today no one has called me to give feedback
i have been loosing airtime since August 2015 and no one has bothered to call me and explain what is happening. God i wonder what kind of network is this. i have lost about R240 worth of airtime from MTN. Until today i am unable to load airtime on my phone because MTN is *****ing it. i have about 2 reports about this thing and no solution. i promise you i will leave this network when my contract expires in January 2016. enough is enough.<br>
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MTN South Africa's replyOfficial
09 Oct 2015, 11:36Hello Philisious,
We are truly sorry for the breakdown in service and for the inconvenience caused.
We've perused the account and see that the request that was logged for you on the 18th of September 2015 was logged incorrectly and we will get this looked into as the agent lost sight of the invoice dated on your account.
We've now logged a request on your behalf with our Billing Department to investigate the airtime from 20th of July 2015 up until your latest invoice dated the 20th of September 2015. The reference number for the request logged is REQ:***.
We will touch base with you as soon as we get feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused.
We've perused the account and see that the request that was logged for you on the 18th of September 2015 was logged incorrectly and we will get this looked into as the agent lost sight of the invoice dated on your account.
We've now logged a request on your behalf with our Billing Department to investigate the airtime from 20th of July 2015 up until your latest invoice dated the 20th of September 2015. The reference number for the request logged is REQ:***.
We will touch base with you as soon as we get feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply09 Oct 2015, 11:36
Official
Hello Philisious,
We are truly sorry for the breakdown in service and for the inconvenience caused.
We've perused the account and see that the request that was logged for you on the 18th of September 2015 was logged incorrectly and we will get this looked into as the agent lost sight of the invoice dated on your account.
We've now logged a request on your behalf with our Billing Department to investigate the airtime from 20th of July 2015 up until your latest invoice dated the 20th of September 2015. The reference number for the request logged is REQ:***.
We will touch base with you as soon as we get feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused.
We've perused the account and see that the request that was logged for you on the 18th of September 2015 was logged incorrectly and we will get this looked into as the agent lost sight of the invoice dated on your account.
We've now logged a request on your behalf with our Billing Department to investigate the airtime from 20th of July 2015 up until your latest invoice dated the 20th of September 2015. The reference number for the request logged is REQ:***.
We will touch base with you as soon as we get feedback on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***