Since sending a claim form first week of April.

I went to an MTN store in Wonerpark Pretoria to submit. My claim form and was told to fax it, i then faxed to *** and did not get feedback. I called *** and was told the form was not received. I then emailed it and got a ref number 983421. Days later i went to the store again and the consultant. Sent it on my behalf. But till today i have not received any feedback.