LW
Lucinda W
1 reviews | Active since Oct 2010
14 Sept 2015, 07:46
SINCE MTN STRIKED MTN PROVIDES THE WORSE SERVICE E
I loaded 300MB date on the 12/09/2015 @ about 12h30mid day- I used the GP for about 5-6minutes , checked in @ Northgate switched off my date. Switched on my data @ around 4h30 then my 300Mb date gone, I had 6.63 MB left, like who the hell is MTN trying to trick? I read reports saying MTN is *****ing PEOPLES DATE AND AIRTIME DIDN'T BELIEVE IT BUT ITS ALL TRUE. I'm disgusted to be part of this NETWORK can't wait for my contracts to expire. Then one staff doesnt see the date being loaded and the other days i used 499mb date on saturday like what the hell, the one doesnt know what the other one is doing or what?<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Sept 2015, 11:33Hello cinda11,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have a look at your unbilled usage data entries and we see that from around 12:28pm and 17:39pm you've used around 400MB to 499MB's roughly calculated. The sessions from around 16:49pm were the longest and used up your available data bundle balance.
This entries will be able from the 27th of September 2015 when your invoice for the month has been finalized.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have a look at your unbilled usage data entries and we see that from around 12:28pm and 17:39pm you've used around 400MB to 499MB's roughly calculated. The sessions from around 16:49pm were the longest and used up your available data bundle balance.
This entries will be able from the 27th of September 2015 when your invoice for the month has been finalized.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply14 Sept 2015, 11:33
Official
Hello cinda11,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have a look at your unbilled usage data entries and we see that from around 12:28pm and 17:39pm you've used around 400MB to 499MB's roughly calculated. The sessions from around 16:49pm were the longest and used up your available data bundle balance.
This entries will be able from the 27th of September 2015 when your invoice for the month has been finalized.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have a look at your unbilled usage data entries and we see that from around 12:28pm and 17:39pm you've used around 400MB to 499MB's roughly calculated. The sessions from around 16:49pm were the longest and used up your available data bundle balance.
This entries will be able from the 27th of September 2015 when your invoice for the month has been finalized.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team