Since March 2020, query not being resolved by MTN. Lines suspended every 2 weeks without notice...

Guess what... NO FEEDBACK AS YET!!!! Since March every two weeks, my contract gets suspended. I am on the line now AGAIN with MTN for more than an hour already and they can't seem to find any logged queries. I am being told I skipped a payment for the month of June and that is why my line is suspended... I made a payment on 1 July to MTN as I may pay up until the 2nd of each month. Since April I have been paying more than I am supposed to as per my signed contracts, but still, my lines get suspended...

My review that was submitted on 30 March 2021 is still not answered...

[PB

Paul B

11 reviews | Active since Nov 2016 Unhappy customer

30 Mar 2021, 14:51

No feedback, incorrect usages on contract

Utterly terrible service!

My MTN Contract is Top Up contracts with closed lines, meaning, no purchases can be made on the contract or out of bundle costs can be incurred. My account is R897 every month.

However, this month, I received a statement for R1521.70.

I immediately phoned MTN after receiving this statement concerning this amount. I was given a reference number for the dispute and was told that I as the client should phone them back for feedback after receiving a certain sms. This was 15 March. Yesterday, 29 March I phoned mtn again as I received no messages whatsoever, only to be told that I should phone them again later for feedback as she is sending the enquiry again. I asked for a call back before 12 yesterday and received no correspondence whatsoever.

I will not pay for something that I did not use. MTN needs to get this matter sorted as soon as possible.]

The call now with MTN lasted 70min, got the reference number ***, and I was promised by Makgabo Macduren that she will personally put pressure on the billings department and revert back to me.

This service received from MTN is totally unacceptable. My bill is supposed to be R897 each month, March I was billed more than R1500 and then this query has started. 1 April I paid R1000, 16 April I paid R600, 3 May I paid R670 as per my invoice received that month, 29 May I paid R897.02 and on 1 July I paid R1000. Still today 16 July my lines are suspended AGAIN! Since April, my lines get suspended every two weeks... With no notice whatsoever.

What more should I do to get this issues sorted?