AP
Andre P
1 reviews | Active since Sept 2015
01 Oct 2015, 21:02
Since June 2015, MTN can' fix account - cuts phone
Two payments made in June 2015 - for May and for June. MTN claims no payment. Produced Bank Statement
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Replies (1)
MTN South Africa's replyOfficial
02 Oct 2015, 14:18Hello doctorandre,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephone conversation all your account are uptodate and the payment are reflecting.
warm regards
mike
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephone conversation all your account are uptodate and the payment are reflecting.
warm regards
mike
MTN South Africa's reply02 Oct 2015, 14:18
Official
Hello doctorandre,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephone conversation all your account are uptodate and the payment are reflecting.
warm regards
mike
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephone conversation all your account are uptodate and the payment are reflecting.
warm regards
mike