1 reviews | Active since Apr 2015
Since February struggling with defective phone
On the 23rd of February 2015 I took my phone to Mtn in The Grove Shopping Mall. My phone was defective in the sense that the battery overheated. After four weeks of waiting and continously following up with them, I was informed that I will receive a new phone. It has been six weeks and I have still not received a phone. This would be terrible service if there was any service, but they are doing absolutely nothing. I have to call or drive to the shop in the Grove to follow up. The latest news was that they are out of stock. This is totally unacceptable and extremely poor service. I am losing time and money through continiously following up with them. I have complained at Mtn customer care, refrence no: #***, and yet again NO RESPONSE
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
Ref: USD REQ:***