SIMSWOP not done for over a week

<p>Hi guys</p> <p> </p> <p>on the 28th i went to MTN Melrose Arch to orocess a replacement SIM for my old one that went missing. The siwmsop was processed on the in store system and it didnt go through after the usual scripted 2-24 hours. I went back to the store to follow up and Irvin assisted with escalating the issue to MTN to follow up.</p> <p> </p> <p>I tried to call 808 to try and expedite this request a little faster as we were just about to go into the new years weekend and you want to have your line online for any emergencies or messages that will come through. They advised that there was nothing they can do and that i had to keep appying the pressure ot the store to get the simswop processed - this included a floor supervisor (Abigail) that advised me as such - There was No ownership of a query whatsover and put me in a difficult situation trying to deal with limited resources to get my sim activated - is it really such a complicated process?</p> <p> </p> <p>The store just keeps on logging USD tickets to get it resolved and nothing is happening. I cannot get telephonic assistance. the store seesm to have their hands tied as well and ALL I WANT is a sim that is live</p> <p> </p> <p>Its really simple! </p>