Simswop *****
<p>MTN sent a message to say that my phone was deactivated for 2 to 24 hours.</p> <p>I went to the Knysna MTN store. All debit order payments were in order and they told me I need a simswop as my sim is the problem. My reaction was but if I was deactivated then my sim is not the problem? Anyway I paid for a new sim card. Did not get my old simcard! Afternoon of Thursday 9 February after sim swop.....apprximately R54 000,00 was taken out of my Standard Bank account. My phone was reactivated on Friday 10 February at 17H00 after 2 other visits to MTN. ONLY THEN did I get messages relating to ********** activity from my credit card and cheque account. Standard Bank never phoned on my landline! </p>
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MTN South Africa's replyOfficial
15 Feb 2017, 19:11Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly send a certified copy of your ID together with an affidavit clearly stating what happened. The ID copy and the affidavit must be certified on the same date, we will then log a request with our ***** department for investigation. Please email the documents to ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply15 Feb 2017, 19:11
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly send a certified copy of your ID together with an affidavit clearly stating what happened. The ID copy and the affidavit must be certified on the same date, we will then log a request with our ***** department for investigation. Please email the documents to ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,