1 reviews | Active since Apr 2017
Simswop Faulty
<p>Went to branch following a lost phone to get a swimswop done. Was told that it takes up to 24 hours for the new sim to activate. It has now been 28 hours and sim is not activated as yet. Call centre advised that it reflects on their side that the sim is active. Was referred to the activatations department who then referred me back to the branch. Branch advised that they are unable to assist. All they can do is submit a call to the call centre. Still no feedback and gave the call centre a call who advised that it can take another 48 hours for the sim to activate.</p> <p> </p> <p>Not a happy cutomer as i cannot make use of my sim and MTN still expects me to pay a subscripton fee.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have logged an urgent request to our system support to process the sim swap on the network it should take within 2 to 24hrs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have logged an urgent request to our system support to process the sim swap on the network it should take within 2 to 24hrs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,