Simswap waiting for 1 week now

I would firstg like to say that MTN Has become one of the worst Services providers out there. I Upgraded my contract and got a new sim forf the phone. So I phoned them to activate the sim. I got SMS`s to reply yes to to activate. However I coould not send out this sms as I got an error the whole time. So I phones them again to tell them about this problem. They told me that a manual activation will now take place and this will take between 2 and 24 hours. its been a week now and after talking to them almost every day regards to this problem its still not sorted out. I cant believe that MTN has become this ultimate JUNK SERVICE PROVIDERT IN SOUTH AFRICA. I mean how hard is it to do a simswap??? I wonder if These people even know what they are suppose to be doing. I would never in my life ever recommened anyone to MTN Ever again CellC will be musch better even Virgin Mobile will be better. I dont know why MTN has gone so down in service and customer services. Thanks MTN I know now where to go if I ever have to upgrade my contract again..