SJ
Simone J
1 reviews | Active since Jul 2011
20 May 2015, 07:53
Simswap Not Done & Billing Problems
This is absolutely ridiculous. I have been trying for the past 3 months to contact the call centre on the 808 number and never am able to get through. I app**** and paid for a simswap 2 weeks ago and still the swap has not been completed. I also had a billing enquiry regarding the fact that my promotional sms are no longer on my primary account and I am now being charged for the 100 Mb data on my second number. Trying to get assistance from the call centre is an absolute nightmare now and this is so disappointing after being a contract customer for over 10 years.
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Replies (1)
MTN South Africa's replyOfficial
26 May 2015, 17:48Hello jefthasm,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that a credit has been processed for sim swap as well as the 100MB bundle whereby the discount was not received. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that a credit has been processed for sim swap as well as the 100MB bundle whereby the discount was not received. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply26 May 2015, 17:48
Official
Hello jefthasm,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that a credit has been processed for sim swap as well as the 100MB bundle whereby the discount was not received. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that a credit has been processed for sim swap as well as the 100MB bundle whereby the discount was not received. This will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,