SIMSWAP BAD SERVICE

<p>I went to do a simswap on my number ********** 049 on the 10th January i was assisted by Faith Mathibe she advised me that she cannot do a simswap cause the system is offline and asked me what happened to the simcard, I explained to her that I lost my phone and simcard last year in october. She advised me that i have to do an affidavit and a certified copy of my ID for them to do a simswap for me. I went to do the affidavit and couldn't go back the following day to submit those documents cause i was working and i had taken leave for only that day to sort out my problem.</p> <p> </p> <p>Then i took another leave for today to go and submit the documents she asked for she told me that the simcard i bought last week wont work i must buy a new simcard. I bought a new simcard from her she ricard the simcard and advised me that it seems they have recycled the number she called someone i dont know whether at the call centre or back office to confirm whether is the number recycled and is it given to someone or not.</p> <p> </p> <p>The agent over the phone advised her that the number is recycled but it is not yet given to anyone so Faith then told me that the number is still available and that she wont be able to do the simswap on the system i must dial *173# and select option 3 to do a simswap. I tried to do that instore i kept on getting an error message that the service is not available and that i must call the call centre I told her she said i have to wait for a while for the simcard to be fully active and try doing it will go through. I asked her hence she says that i must dial that string number does that mean the number is now available she said yes.</p> <p> </p> <p>I went home and i tried dialing that string number a countless times i got an error that i must call the call centre and that i must enter an OLD MTN number, I called the call centre spoke to Lindo or Lindwe i can't remember her name she said she can't pick up the information to ask me on the simcard i told her what i was told instore that the number is recycled and that it does not belong to anyone as yet and told her Faith called to confirm.</p> <p> </p> <p>The agent advised me that she can't do a simswap if she can't pick up questions to ask and that i must go back instore with the affidavit for them to do a simswap for me.</p> <p> </p> <p>I went back instore when i got there Faith looked at her watch and said what is it now, I told her i did as she advised me i keep on getting an error message and i called the call centre they sent me back instore she said and i quote "hamba, ubafounele ubatshele ngikhathele ngiyashayisa bona bakwenzele or bakuphe i fax uzobathumela i affidavit" (Go home and call them and tell them i said i am tired i am knocking off, they must do the simswap for you or give you their fax number to fax the affidavit to them.</p> <p> </p> <p>I told her i dont have time for these ups and down i am tired i need to have my number back she said i am also tired.</p> <p> </p> <p>Being angry, upset and disappointed wont even explain how i feel right now having to take leave going to the police station and doing an affidavit certifying your ID copy the distance to do all of that for sweets and chocolates. I have been with MTN for as long as i remenber from the first time i owned a phone I have been a loyal customerI am very sad and upset. Can someone please help me i need my ********** 049 number back . I need this sorted out as soon as possible</p> <p> </p> <p> </p> <p> </p>