simswap
<p>I have been trying to do a simswap over the phone, but I fail when asked the questions, so I went to your branch in Queenstown Eastern Cape Nonesi Mall and I was asked to bring an affidavit, proof of address, sim card and an ID book. I did as requested, but when I got back, I was told the system's are offline and the same happened in king Williams town and in Mthatha... I have been using that number for more than five years I can't just change it, because of your systems, please advise on how I can get my number back.</p>
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MTN South Africa's replyOfficial
13 Jul 2017, 20:41Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation please buy a new sim card and Rica it in order for us to assist you with performing a sim swap .
regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
MTN South Africa's reply13 Jul 2017, 20:41
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation please buy a new sim card and Rica it in order for us to assist you with performing a sim swap .
regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,