sD
sarah D
1 reviews | Active since Jun 2015
29 Dec 2015, 18:17
simswap
I lost my number after cancelling my contract with mtn...i felt like a fool after being refered to difrent departments when i needed to do a simswap and till today no one helped ..i went eastgate mall they asked me to call the callcenter and the callcenter asked me to go back to the store...MTN I WANT MY NUMBER ITS BEEN FIVE MONTHS..is this the service you offer to your customers..i want my number
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MTN South Africa's replyOfficial
02 Jan 2016, 07:12Hello sarahdube,
Thank you for your post.
Kindly be advised that to make a SIM SWAP , you need to buy a new sim card and Rica it and put it in the phone call 173 and ask to make a Sim swap if you fail there you can even try a self-service option where you dial 173 and choose SIM swap option again if you fail there you can make an affidavit that explains why you want MTN to make a sim swap for you and that you no longer remember the old information on your old number. You'll need to attach your recent clear certified id copy, on your affidavit kindly put the new cell phone number, old cell phone number and an alternative contact number and fax these documents to *** after faxing kindly call 173 and advise them that you'll like to make a sim swap and you have faxed the documents.
The Sim swap will be done provided your old number is still available on the network.
Kind Regards,
Nompumelelo
REQ:***
Thank you for your post.
Kindly be advised that to make a SIM SWAP , you need to buy a new sim card and Rica it and put it in the phone call 173 and ask to make a Sim swap if you fail there you can even try a self-service option where you dial 173 and choose SIM swap option again if you fail there you can make an affidavit that explains why you want MTN to make a sim swap for you and that you no longer remember the old information on your old number. You'll need to attach your recent clear certified id copy, on your affidavit kindly put the new cell phone number, old cell phone number and an alternative contact number and fax these documents to *** after faxing kindly call 173 and advise them that you'll like to make a sim swap and you have faxed the documents.
The Sim swap will be done provided your old number is still available on the network.
Kind Regards,
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply02 Jan 2016, 07:12
Official
Hello sarahdube,
Thank you for your post.
Kindly be advised that to make a SIM SWAP , you need to buy a new sim card and Rica it and put it in the phone call 173 and ask to make a Sim swap if you fail there you can even try a self-service option where you dial 173 and choose SIM swap option again if you fail there you can make an affidavit that explains why you want MTN to make a sim swap for you and that you no longer remember the old information on your old number. You'll need to attach your recent clear certified id copy, on your affidavit kindly put the new cell phone number, old cell phone number and an alternative contact number and fax these documents to *** after faxing kindly call 173 and advise them that you'll like to make a sim swap and you have faxed the documents.
The Sim swap will be done provided your old number is still available on the network.
Kind Regards,
Nompumelelo
REQ:***
Thank you for your post.
Kindly be advised that to make a SIM SWAP , you need to buy a new sim card and Rica it and put it in the phone call 173 and ask to make a Sim swap if you fail there you can even try a self-service option where you dial 173 and choose SIM swap option again if you fail there you can make an affidavit that explains why you want MTN to make a sim swap for you and that you no longer remember the old information on your old number. You'll need to attach your recent clear certified id copy, on your affidavit kindly put the new cell phone number, old cell phone number and an alternative contact number and fax these documents to *** after faxing kindly call 173 and advise them that you'll like to make a sim swap and you have faxed the documents.
The Sim swap will be done provided your old number is still available on the network.
Kind Regards,
Nompumelelo
REQ:***
Best regards,