EF
Elizca F
1 reviews | Active since Jul 2015
13 Jul 2015, 19:37
SIMSWAP
2nd report I'll be filing ... after numerous queries and complaints ... all unanswered !!! No response .... I'm really disappointed in MTN. They can't even try to contact you and explain what is wrong with the service, you just have to simply wait till eternity and hope they'll help you. On July 3, 2015 I did a simswap @ North Cape Mall in Kimberley. They deactivated my old sim and never activated the new one, so my number is deactivated for the past 10 days now! I can't begin to explain the damage it did to my career. When I ask the salesperson that helped me do the simswap what I can do, she simply give the call centre's number and say \ Try phoning them"... they don't answer ... like ever. They say my number has to be activated on the server ... Is there anyone who can help me reach someone who can help me do that ???"""
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MTN South Africa's replyOfficial
27 Jul 2015, 16:50Hello #lika,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the Sim Swap was processed and you line is active as I tested by calling to the number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the Sim Swap was processed and you line is active as I tested by calling to the number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply27 Jul 2015, 16:50
Official
Hello #lika,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the Sim Swap was processed and you line is active as I tested by calling to the number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the Sim Swap was processed and you line is active as I tested by calling to the number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,