simswap

I lost my cellphone on 7 April 2015. I have subsequently bought a new cell phone and rica'd a new sim with telephone number 063***. I called the call centre and after more than 2 dozen attempts managed to finally get through to a \ service champion". I was unable to verify the security questions as it seemed my phone has been used ( strange since the number has been out of service since April 2015). I was eventually told to get an affadavidt and an SMS was sent to me detailing the contents thereof. I faxed the affadavidt on 29 May 2015 . I have tried to call the call centre to verify that the simswap was being done but keep either getting cut off when the ivr puts the call through to the call cannot be connected due to high call volumes. The level of service from Mtn which I have been a customer for 15 years is shocking to say the least and is now a reflection of the state of South Africa . Please could somebody call me regarding the simswap as a matter of urgency."""