simswap

good day. My sim-card was damaged by mistake around second week of December . i bought new sim-card and try to do sim-swap on my owe i then failed security questions as what they ask its something i do not keep track of like when last did you recharge , how much data did you buy. i then contacted mtn using 135 to get help from the consultant i explained my situation and was instructed to go to police station to get affidavit and go to mtn store with it which i did that was on the 19 Dec 2019. they did swim swap at Quagga mtn and was told to switch off my phone and on after 12 hours i did but when i switch it in my number was still on voicemail i went to the shop again i was told to wait a little more hours which i did on the 20 Dec when i check it was still off. i kept on checking until i went back to QUAGGA mtn on the 2 i called 135 and was told my documents were not sent to them . i went again to the shop then the guy who was helping told me he re-sent everything and i must switch off my phone and on after 4 hours . i switched the phone on after 12 hours but it was still off. i called 135 on the 6 and again they send at QUAGGA mtn they did not send my documents in order for them to do sim-swap. I have tried almost everything to get sim swap for me not to loose my numbers ***) but i am really disappointed with the service am receiving from mtn. please help.

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