SP
Schantal P

1 reviews | Active since Mar 2013

21 Apr 2015, 14:23

SIMs not RICA'd

On 18 March I bought 90 x MTN SIM Cards from the Customer Service Shop in Menlyn. The previous time I bought SIMs there were no issue at all to RICA my SIMs. This time the system just rejected the RICA and did not give a proper error message. Some of the SIMs did RICA that day. After a few phone calls, Marilyn eventually found out that you can only RICA 15 SIMs per day per individual. Which was okay by my, because what can I do to change it? But she promised the rest of the SIM cards will be RICA'd 15 per day until everything is complete. I am now on 21 April and my SIM Cards has not been RICA'd. I need it before Thursday, so I suggest you do something about it quick. I tried to phone every number available for MTN Menlyn, but could not get through on any of it.

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Apr 2015, 11:43
Official
Hello schantaljp,

Thank you for posting.

Please accept our apologies for the delayed response and for any inconvenience caused.

Kindly be advised that MTN stores are primarily walk in centres, preference will be given to customers on the store however you may visit any MTN store for assistance or call the Rica help desk on ***.

Regards,
Nomonde.
REQ:***