Hellopeter
Share Your Experience
hL
henrike L

1 reviews | Active since Nov 2010

17 Oct 2017, 12:34

SIMS NOT REGISTERED ON NETWORK

MY LINES WAS MORE SUSPENDED THEN ON BECAUSE OF A CREDIT LIMIT THAT I NEVER HAD ON MY ACCOUNT

NOW THAT I PAYED MY ACCOUNT MY SIMS ARE ACTIVE BUT NOT YET REGISTERED ON THE NETWORK SO MY INCOMING AND OUTGOING CALLS DOES NOT WORK

I WENT TO MTN IN KLD AND THE LADY PHONED MTN TO FIND OUT WHAT IS WRONG WITH MY NUMBERS THAT DOES NOT WORK

THEY TOLD HER THE LINES IS ACTIVED AND THEY CAN SEE THAT THEY ARE OWING ME R57000

MY NUMBERS ARE ********** 456 AND ********** 683

I JUST WANT MY PHONES ON AND MY MONEY BACK

0
Replies (4)
MTN South Africa
MTN South Africa's reply20 Oct 2017, 08:38
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

The 2 cell numbers has been activated on the account, however the system reflect the 2 cell numbers is not activated on the network due to Rica barred

We have Rica the 2 cell numbers and waiting for this to pull through the system 2-24 hours.

There is no refund due , account balance R 4,839.79.

Kind Regards,

Alice van der Merwe

Best regards,

hL
henrike L's update20 Oct 2017, 08:55
Reviewer Update
They told me 2 weeks ago also I must wait 2-24 hours. Im still waiting for my phones to work. It is now longer then 3 weeks and my phones are not registered in the network yet. Yesterday I received an invoice for my phones. How can I pay that amount if my phones is not working. It does not work that way. For what must I pay R4800 if my phones dont work. If my phones are working then you can bill me . So please fixed my cell numbers
hL
henrike L's update23 Oct 2017, 09:28
Reviewer Update
How low is your 2-24hours for reconnetion. Because Im still waiting for my phones to be registered on the network I made a payment almost 4 weeks ago and my phones are still not working. If my phones dont work on monday 23 of October 2017. Im going to my laywer. Because mtn send me an invoice that I must pay for what. The phones doesnt even work So fixed it NOW Johan Liebenberg
hL
henrike L's update23 Oct 2017, 09:30
Reviewer Update
Official private business reply Thank you for your post. We sincere apologized for any inconvenience incurred. The 2 cell numbers has been activated on the account, however the system reflect the 2 cell numbers is not activated on the network due to Rica barred We have Rica the 2 cell numbers and waiting for this to pull through the system 2-24 hours. There is no refund due , account balance R 4,839.79. Kind Regards, Alice van der Merwe THIS IS WHAT YOU SEND ME 3 DAYS AGO BUT STILL MY PHONES IS NOT REGISTERED ON THE NETWORK