Simply Unbelievable from MTN

After being inundated with many calls for an upgrade, , I sent an e-mail to MTN customer care, On the 7th of September 2021 ([#***]), requesting that my contract ***) be cancelled on expiry on the 24th of November 2021. I then e-mailed gain on the 4th of November 2021 ([#***] to have the contract contract cancelled and I got a response that I must call on the 25th. I was busy, called on the 27th of November 2021 and was told the retention offices were closed. I called at around 8am on Monday the 29th and spoke to one guy who told me the contract would be converted to prepaid in 48hrs. Today the 2nd of December, I checked and the contract is still live. I called and spoke to a guy called Sinethemba (***) who shockingly told me that I now have to wait for another 30days. You guys must be joking. Can someone with the necessary authority please convert this number to prepaid and reverse all contract charges accruing on it from the 25th of November 2021. Adequate notice was given and I am not going to be a victim of your incompetence. I have another two contracts with MTN and this behaviour does not bode well for your business. Please cancel this contract, convert the number to an MTN prepaid number as instructed.