Simply unbeliavable

<p>we have an mtn bussiness account for our company.</p> <p>We received a CAT phone 2016-05-18 serial number ********** ********** 9 upon opening and trying to activate it we discovered that the sim slot was damaged.</p> <p>We reverted back to SME Solution specialist Supervisor who didn’t respond to our 1st e mail on 20/05/2016, and phone calls </p> <p>@ which point he said that the handset would be collected which never happened. After an elapse of time we suggested that we could take the phone to MTN midrand 0n 01/06/206 and subsequently on 06/06/2016 the phone was taken. On the 10th of June we got a the COL ********** 095.we have been waiting and waiting since then. If you call MTN you are directed to one office to another and no one seem to have a clue what’s happening. The usual term is the issue has been escalated. The other time I was referred to RTT since I was advised that’s where the phone is supposed to be.</p> <p> </p> <p>You should understand that the phone in question is a company phone which is supposed to serve a purpose. Our company has quite a number of contracts with your company and we would expect a better service.</p> <p> </p> <p>Please can you look into this issue and revert back to us</p> <p> </p> <p> </p> <p> </p>