<p>I have been trying to take out a contract with MTN for the past month. </p> <p> </p> <p>I had numerous problems with the approval of the first application, which were the fault of MTN because they mixed up some other persons details with mine. </p> <p> </p> <p>I've already complained on here and had MTN Direct assisting me with another application. Christopher Estrice was assisting me, however since I've sent through my documents he has not been in contact with me. I've emailed him several times, called the hotline several times and nobody is assisting me. </p> <p> </p> <p>The level of service I'm receiving is beyond pathetic. Please get someone senior to contact me and resolve this ASAP, I will not be passed off to some *********** sales rep. </p> <p> </p>
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Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
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