Simple Sim Swap

Again MTN have proved that they are *********** at the simple things within their own business. I went in to upgrade my contract and required to carry out a SIM swap. I wait two days for the swap to go through. So I call the call center number to tell them the old SIM still active. After I spend 30 minutes on the phone talking to 4 different people I get told that they cant help and I need to go back onto the store!!!! The SIM swap was not carried out and they cannot do it over the phone!! They have all the correct info on the system according to one lady, but that is not good enough. MTN never fail to amaze me on how **** they are, why the hell am i still with them!!!! <br> <br> PS MTN do not please paste the normal **** response to this complaint, I would rather you just ignore me like you always do!!!