SS
Sherwin S
1 reviews | Active since Jun 2010
10 Sept 2015, 09:18
Simple request not actioned
I have called MTN 4 times from 08/09 - 09/09 to request that they email me my statement. <br> I have also emailed them twice in the last week with no response.<br> <br> A simple thing like pressing a button cannot happen??? <br> <br> Please cancel my contract because if you cannot process a simple request then that says allot. I have been a customer of MTN for the past 14 years but your service is the worst, network is useless.
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MTN South Africa's replyOfficial
10 Sept 2015, 12:07Hello Sher11zn,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
Kindly note that an urgent request has been sent to our billing helpdesk to forward the statement to you as discussed.
Regarding the early termination fees for the number ending in 498, this request has been sent to our retentions team for urgent attention. They will revert to you with feedback and a way forward.
We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
Kindly note that an urgent request has been sent to our billing helpdesk to forward the statement to you as discussed.
Regarding the early termination fees for the number ending in 498, this request has been sent to our retentions team for urgent attention. They will revert to you with feedback and a way forward.
We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 12:07
Official
Hello Sher11zn,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
Kindly note that an urgent request has been sent to our billing helpdesk to forward the statement to you as discussed.
Regarding the early termination fees for the number ending in 498, this request has been sent to our retentions team for urgent attention. They will revert to you with feedback and a way forward.
We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
Kindly note that an urgent request has been sent to our billing helpdesk to forward the statement to you as discussed.
Regarding the early termination fees for the number ending in 498, this request has been sent to our retentions team for urgent attention. They will revert to you with feedback and a way forward.
We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,