Simple Changes cant be done over the phone

Bad service, I opened an account last year already, but only notice now that I need proof of address, that they have me as "Mr" last time I checked I'm a woman, born that way, and all my documents would state so. I most certainly also do not look like a man. But when I phone, they can not correct my statement, I have to go into a store with my ID. Like really!! I was there when I opened my account, not my problem if someone made a typo, now I have to spend petrol and time to rectify someone else's problem. It is a simple drop down list error on an account, if you can upgrade over the internet, why not change a simple "Mr" to "Mrs"!! Now I will not be able to fica myself in time for my rental agreement. Terrible.