Simple change take months to do

<p>I Cannot understand why a company the size of MTN cannot do a simple change like swapping my Primary Number from one number to another number.</p> <p>All I need is to be able to simple use the "MyMTN" app to look at all the balances on all the numbers I have on MTN. That can only be done on the phone where number has been registered as your primary number.</p> <p>It has still not be done now for over a month, and with me speaking to over 8 MTN personal</p> <p>- Call Centre to ask how to check balances on the MYMTN app on other phones</p> <p>- Call Centre asked me to phone the technical data centre call centre</p> <p>- 30 MIns with them to realise that my number is not the primary number need to change number (they can't do the change trasferred back to call centre</p> <p>- Call centre can't help as they don't have the relevantv access to the systen to do that simple change, said will get back to me, guess what never got back to me</p> <p>- Phone Call centre again about this told to go to the Store</p> <p>- Went to the store , told that they never had the ability to change primary number, tried to phone call centre to calrify problem , guess what system down can't help me</p> <p>- Phoned call centre again , spoke to sopmeone that seemed to know whats going logged a call for me said it will take 72 Hours for call like this,</p> <p>- Checked a week later still does not work and the primary number still has not changed</p> <p>- Call Centre again , told me the last call that was logged the technician asked for more information but as usual the call centre agent did not respond and did not bother speaking to me the customer to calrify my request</p> <p>- Logged another call, with the view that it would take 48 Hours, guess what still not working.</p> <p>- Phone call c entre again and guess what they say, "Please go to Store to change"</p> <p> </p> <p>Just still a small point is that my call was apparently escaulated but yet they still have not managed to meet their own turn around time of 48 Hours.</p> <p> </p> <p>Like I said over a month and numerous conversations for a simple request of having the ability to look at the balances on all my numbers. MTN need to have a "better connection" internally and then maybe they will get somewhere.</p> <p> </p> <p>Very Frustrated</p>