TVdB
Tom Van den Bon
1 reviews | Active since Jan 2014
13 Apr 2016, 18:13
Simcard still not cancelled
I requested to have a sim card cancelled or converted to pre-paid months ago. It's outside the contract period and I was told it would happen immediately. 3 months later and the number is still on my invoices (albeit at a lower value) so something changed, but I'm still paying an amount every month. Please cancel this simcard as requested and refund the payments asap. ***<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
14 Apr 2016, 15:15Hello tvdbon,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the number has been migrated to prepaid. Turnaround time for the process to be completed is 24hrs. Billing request has been sent through for a refund, the refund request takes 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the number has been migrated to prepaid. Turnaround time for the process to be completed is 24hrs. Billing request has been sent through for a refund, the refund request takes 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply14 Apr 2016, 15:15
Official
Hello tvdbon,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the number has been migrated to prepaid. Turnaround time for the process to be completed is 24hrs. Billing request has been sent through for a refund, the refund request takes 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the number has been migrated to prepaid. Turnaround time for the process to be completed is 24hrs. Billing request has been sent through for a refund, the refund request takes 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,