LO
Linda O
1 reviews | Active since Feb 2023
17 Feb 2026, 16:31
Simcard issues
Update of contract on 1 Feb with new sim card. Sim card never received
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Linda O's updateReviewer Update
17 Feb 2026, 16:40After queried at MTN, I received SMS confirmation on 11 Feb that sim card will be delivered on 12 Feb from DSV that delivery will be done on 12 Feb. This was done on the website of the router that had the original sim card. I queried again on 13 Feb and was promised feedback to my email, which wasn't done. I queried again and was transferred to from person to person and was on a conference call with DSV, who have no record of the delivery request, even though I have SMS's from them confirming delivery. I was then transferred back to client services with the request that I cancel the upgrade and then be transferred back to Online sales to redo the upgrade. I was cut off while I waited for client services to answer. I tried to contact client services again and was cut off again while waiting for someone to answer. I was on the phone today for an hour and a half.
LO
Linda O's update17 Feb 2026, 16:40
Reviewer Update
After queried at MTN, I received SMS confirmation on 11 Feb that sim card will be delivered on 12 Feb from DSV that delivery will be done on 12 Feb. This was done on the website of the router that had the original sim card. I queried again on 13 Feb and was promised feedback to my email, which wasn't done. I queried again and was transferred to from person to person and was on a conference call with DSV, who have no record of the delivery request, even though I have SMS's from them confirming delivery. I was then transferred back to client services with the request that I cancel the upgrade and then be transferred back to Online sales to redo the upgrade. I was cut off while I waited for client services to answer. I tried to contact client services again and was cut off again while waiting for someone to answer. I was on the phone today for an hour and a half.