SIMCARD DELIVERED BUT RICA BARRED. ***?

What is the use of Technology if it doesn't work. Ordered online a data only simcard contract. Was approved in lightning-fast time and was told will be delivered. I also got to tell me the verification process with the driver can be problematic. should have seen te red light then but continued. today the driver came and delivered my simcard. Now the biometrics just did not want to be verified,we tried multiple times. then suddenly driver says give me the pin they have sent you. i give him the pin and off he goes. I immediately try the simcard but nothing happens.No network access. I do some googling and see that maybe I have to RICA the simcard. And I thought the process with the driver was the intent to RICA.So I use the MTN app to RICA, jump through all the hoops taking photos of id and selfies and every time and just gives and error!! Then we try the phoning 135 customer care. Only here to find out the simcard has been RICA barred!!!!! ***!@!! HOW THE HELL SHOULD I HAVE GUESSED IT AND SECONDLY FOR WHAT REASON. I HAVE 6 CONTRACTS WITH MTN , I RICA'D ALL OF THEM BUT NOW SUDDENLY I AM BARRED! I specifically chose to have the simcard delivered as I do not have the time to go to a shop and purchase it there, now I still have to go to a shop. Your online service again is f....n useless and costing me money and time away from work. Time and money which I dont have. Just to send an apology just doenst cut it anymore. I am gatvol of your systems not being up to scratch and all MTN says is " apologies" Apology not accepted. If it want for the big operators holding all for ransom and could nt be bothered about the small fishes. I understadn why people are migrating to Starlink. I will be following suite in a monthor 2