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Rudolph W

1 reviews | Active since May 2012

13 Jul 2015, 07:41

SIM unable to receive Telkom calls

I purchased an MTN prepaid SIM card from CNA Centurion. Had it activated and then discovered that the number *** is not recognised by Telkom as a valid number so the SIM is unable to receive calls from a Telkom landline. <br> I am unable to speak to anybody at the MTN call centre because they have set up their call centre in such a manner that no matter how long you wait, which options you choose you never get to speak to a human. It is a very clever tactic on their part to avoid ever having to attend to a real problem.

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Jul 2015, 10:26
Official
Hello rudolphvw,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note a query has been logged for the problem of not receiving calls from a Telkom landline. The reference number is SMC/***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***