GL
Gill L
1 reviews | Active since Dec 2015
02 Dec 2015, 09:19
SIM swop unsuccessful - 7 days later
I took out a new contract and got a new cell phone on Wednesday 25th October. To date the phone has not worked at all as MTn has been unsuccessful in doing a SIM swop.<br> I'm now on the third SIM card for the new phone and still no luck. It appears that the staff at the branches receive little or no support from the technical division. <br> Escalating the issue is not an option as the online help goes around in circles.
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Replies (1)
MTN South Africa's replyOfficial
03 Dec 2015, 21:44Hello Solution?,
Dear valued customer,
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that matter have been escalated to our system support for the sim swap to be processed on our end,should you receive an sms asking you if you like to perform a sim swap please respond saying yes.
warm regards
mike
REQ:***
Dear valued customer,
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that matter have been escalated to our system support for the sim swap to be processed on our end,should you receive an sms asking you if you like to perform a sim swap please respond saying yes.
warm regards
mike
REQ:***
MTN South Africa's reply03 Dec 2015, 21:44
Official
Hello Solution?,
Dear valued customer,
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that matter have been escalated to our system support for the sim swap to be processed on our end,should you receive an sms asking you if you like to perform a sim swap please respond saying yes.
warm regards
mike
REQ:***
Dear valued customer,
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that matter have been escalated to our system support for the sim swap to be processed on our end,should you receive an sms asking you if you like to perform a sim swap please respond saying yes.
warm regards
mike
REQ:***