1 reviews | Active since Aug 2017
Sim swop taking to long
I have a new contract with mtn. I recieved the phone 29 August. I requested that that i wanted to use my vodocom number (pre paid) ********** on the contract. Up till now nothing has happend. Im stil using my old phone with my vodacom sim. New phone stil no network. Can you please set this right mtn. I cant think that this can take so long.
Dear Terrence,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we can confirm that your your number is currently active on our network and all services are functioning.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Terrence,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we can confirm that your your number is currently active on our network and all services are functioning.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,