MT
Martin T
1 reviews | Active since Jul 2012
04 Aug 2015, 14:39
Sim swop taking more than 48 Hours
I did an upgrade on Sunday (01/08/2015) and the new phone needed a different sim, so they did a sim swop. I was told that it takes between 2 and 24 hours for the new sim to became active. It has been more than 48 hours now, after more than 10 calls to the very *********** call center and various promises that it will be escalated. I have lost all my confidence in MTN, and I am very sad that I'm stuck with them for another 2 years. Is it possible to cancel an upgrade within 7 days?
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MTN South Africa's replyOfficial
18 Aug 2015, 16:00Hello martindut,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap has been processed and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap has been processed and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply18 Aug 2015, 16:00
Official
Hello martindut,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap has been processed and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap has been processed and it is currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***