1 reviews | Active since Nov 2015
Sim Swop still not done!
I did an upgrade at the Forest Hill branch in Centurion on 1 November. I was told the sim swop will be done in 2 hours. All my previous sim swops happened in the 2 hour period so I didn't have a problem to wait for the swop. It is now the 4th of November and still no sim swop. I phoned the Call Centre numerous times asking what is happening on my account. Not one agent could give me the same answer. The one agent told me my line is active I just need to activate my new LTE sim. Just to find out my sim swop has failed. I am having problem with my current handset, the processor has gone, and I need to start using my new handset. Please escalate this problem ASAP as I am surely getting fed up with this situation. And maybe give your call centre agents the appropriate training.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that when I check on the system it shows that you declined the SIM SWAP notification see the error message E0550 - SIM Swap verification denied by user, please re do the SIM SWAP and when you get the notification kindly accept the SIM SWAP if the old SIM card is no longer active kindly advise them in the store.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that when I check on the system it shows that you declined the SIM SWAP notification see the error message E0550 - SIM Swap verification denied by user, please re do the SIM SWAP and when you get the notification kindly accept the SIM SWAP if the old SIM card is no longer active kindly advise them in the store.
Regards
Nompumelelo
REQ:***
Best regards,