SIM SWOP Problems

Problems with SIM Swop HELP

John Carter <***> Thu, 4 Jun, 12:16 (3 days ago) to customercare

Good day..

I have been trying to do a SIM Swop. for the past 5 days. I have followed all the instructions which are on the 135 number as well as the instructions on the new Sim packaging. The problem is I do not get a reply with an OTP number.

On the one occasion when I did it I got a message back immediately stating that it had expired. I know they say it will expire within 15 minutes.

I am a State pensioner and live in an Old Age in Richmond KZN and there is no MTN shop here.and the nearest one is in Pietermaritzburg. I cannot get there because we are in Lockdown..

The reason for the Swop is because I have been given a Samsung Galaxy J1 smart phone which far better than my old AGMobile which has a big Sim as to the small Sim I purchased. and which is RICA registered in my name. I want to retain my old number which is *** The number on the new Sim is *** which I want to change to my old number ***.

Please do not ask me to follow the instructions again I ma actually quite frustrated with this issue. My children have told me to log a complaint with Hullo Peter to see If I can get any joy.

Please help Thanking you

John Carter Cell ***

W.J. Carter cell ***.