Sim swop pain with MTN

<p>I visited The Glen MTN store yesterday around lunch time in order to do what I thought was going to be a simple SIM swop. I requested the SIM swop, received the SIM and was then told by the MTN consultant that she could no longer assist me with this. I now had to perform the task myself. Even though there was nobody in the cue behind me. This was in stark contrast to the week before where I had requested the same at the very same store.</p> <p> </p> <p>As I was clearly not going to be helped , I obtained the details of how to perform the task and then spent the next frustrating 1 hour trying to perform this task myself at home. The security questions were simply not practical for me to answer. I had purchased the SIM in question fo my son to use and questions related to last recharge, which prepaid price plan etc. were completely unknown to me as he never used it for calls or sms - only whatsapp and games.</p> <p> </p> <p>I eventually tried talking to a consultant and "failed" the security test once again and was informed that I could FAX an affidavit and copies of my ID to MTN.</p> <p> </p> <p>I eventually just gave up.</p>