MH
Mark H
1 reviews | Active since Mar 2016
16 Mar 2016, 11:53
Sim-Swop on Upgrade to S7
On the second attempt to have my new Samsung S7 phone activated, I accepted the sim-swop on my old phone and saw that it was disconnected from the cellular network. Shortly thereafter my new phone was momentarily connected to the cellular network, but as soon as I attempted to send an SMS the phone's sim was disconnected off the cellular network.
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Replies (1)
MTN South Africa's replyOfficial
17 Mar 2016, 06:49Hello mph2803,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked the lines are active on the network for the dual sim package . package is active however please mail the below address if the issue still persist.
Address :***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked the lines are active on the network for the dual sim package . package is active however please mail the below address if the issue still persist.
Address :***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply17 Mar 2016, 06:49
Official
Hello mph2803,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked the lines are active on the network for the dual sim package . package is active however please mail the below address if the issue still persist.
Address :***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when checked the lines are active on the network for the dual sim package . package is active however please mail the below address if the issue still persist.
Address :***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.