1 reviews | Active since Jul 2016
<p>Hi bud,</p> <p><br />I need some urgent assistance please!</p> <p><br />My phone was lost so had to do a sim swop. What a nightmare - went in yesterday morning to MTN Morningside, go the sim swop done and was told it takes 2-24 hrs to activate. Called in a few times during the day, as i know from previous experience that it generally takes a few hours. The answer from the call center was that is "pending approval".</p> <p> </p> <p>Called again this morning only to be told that approval was denied (no one in the call center can understand by whom, how or why), and I had to go to another sim swop. </p> <p><br />Went back in this morning, did another sim swop and still nothing doing (10 hours later). Tried the call center, who said I need to call the "activations center", which I did. Everything automated and eventually confirms that the sim is in use, however I am still not connected to the network!</p> <p> </p> <p>2 days of lost business, not good. I am sure had i done the upgrade due to me, the sim would have been activated soonest!!!</p> <p> </p> <p>Dissapointing service again from MTN!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The sim swap was successfull. You are now connected to the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The sim swap was successfull. You are now connected to the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
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