SIM SWOP NOT DONE BY STORE
<p>I went to do a sim swop for my mom who is a pensioner at the Parow MTN store and gave all the neccessary documentation and was told to wait 2 - 24hrs. Three days later and many calls to your customer careline , as the store does not answer their phone , the phone is still not working. Every time I call the 173 number again I am told that it wasnt done and get asked the same questions again. This is such a frustrating process for a basic sim swop and my mom does not have a working phone which is a big concern.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that sim swap was processed successfully.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that sim swap was processed successfully.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,