SIM SWOP Nightmare

It is now day 3 of not being connected!!! Simswop timeline was given as between 3-24 hours. After the initial sim swop failed (only discovered when I presented myself in person at least 4 times at the store). The escalation process is fundamentally flawed. Not to mention the worst customer service experience after an already stressful and traumatic time of losing a device. I don't think its asking too much for a call to be returned when the case has been escalated multiple times and no other avenues to resolve the claim explored. I am a longstanding MTN client and utterly disappointed and disgusted at how I have been treated. Lack of connectivity caused a delay with my insurance claim. If this is the level of service for just a simswop I shudder to think what my claims experience will be as I am insured with MTN via pinnacle. I want to commend Shaun from the Waterfront store who has tried his best to assist however this is unnaceptable!!!!!!!Shame on you MTN - Day three!!!!