RM
Rhandi M
1 reviews | Active since Mar 2013
18 Feb 2018, 15:40
SIM swop nightmare
I called the call center to do a SIM swop and was asked stupid questions like: - when did I start using my SIM card and which numbers do I frequently call?
I unfortunately don't know when I started using the SIM card cos it's been so long and as a result I've failed their questions and can't do the SIM swop. I could have been in trouble but you're making a simple process a nightmare.
This is so ridiculous. What's the point of Rica if I can't give you my personal information to verify that I'm the owner of the SIM.
I did a SIM swop with Cell C a few months ago and the process was so smooth. I'm fed up with MTN. This is goodbye!!
P.S I'm not expecting you to respond.
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MTN South Africa's replyOfficial
18 Feb 2018, 16:58Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that if you do not succeed in the security questions asked the sim swap cannot be proceed.
You need to assist the prepaid department with an affidavit stating the old sim card number and the reason for the sim swap.
You may contact them for assistance with the email address for the affidavit to be send.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply18 Feb 2018, 16:58
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that if you do not succeed in the security questions asked the sim swap cannot be proceed.
You need to assist the prepaid department with an affidavit stating the old sim card number and the reason for the sim swap.
You may contact them for assistance with the email address for the affidavit to be send.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,