Sim swop nightmare

<p>I lost my phone together with the sim card. The phone is on contract. I came to an MTN store in Vereeniging to do a sim swop like I have done so before. First I was told that I need to pay for the new sim, which I refused because I have a sim insurance. After that I was then told to claim from the sim insurance company because MTN has apparently change insurance companies. I was told that I need to fill in a form and go to the police to open a case. When I refused I was told that I won't get a sim card. After going back and forth with the consultant that didn't even know which form needed to be filled, I demanded to speak to a Supervisor who was equally clueless. she sinned a while story about the fact that this new insurance cane into effeCT last year already in June 2016. I told her that I have claimed a sim cars after June 2016 and in the same store and I never had any hassels. The story changed again that the insurance came into effect in November 2016. I then asked how low it would take for the insurer to approve the sim claim, and lo and behold...no one could say...another consultant said maybe 14 days...and the clueless supervisor had no idea. she supervisor eventually called the so called insurance company and they now said it would take 2 days to approve the claim. The fact of the matter is I'm utterly in disgust and still have no sim card.</p>