SIM SWOP ISSUE

<p>On 18 April 2017 at approximately 18h00 I attended the MTN Store at Centurion Mall to do a sim swop as my current sim card got damaged. This exercise took approximately 40 minutes due to the fact that the attendant and his colleagues were sharing pictures on their cell phones with each other and having discussions rather than providing good customer service. On 19 April 2017 at 06h15 I contacted the MTN Customer line on ********** to enquire as to the reason why the new sim card is not yet activated, however was told I cannot be assisted because their systems were down. 3 calls later at approximately 08h20 I was advised by the operator that it might take another 24 hours for the sim card to be activated but that my issue will be "escalated". </p> <p>This is unacceptable for MTN to expect their customers to wait more than 24 hours for a simple sim swop to be activated - I am dependent on my phone not only for work purposes but also I drive a lot and I need my phone should any emergencies occur. This is not the first time I have lodged a complaint against MTN as their customer service is really the worst of the worst</p>